Frequently asked questions

Your request

How many companies get my request?

One. It goes to a single crew covering your town, and your phone number goes with it. Nobody else sees it.

What does the referral cost?

The request costs nothing. The crew's invoice for the job is between you and them.

How soon does someone call?

Working crews call back on their own schedule, usually the same business day. A trapped car or a house that can't be locked up gets treated as urgent.

What if nobody covers my town?

The map is Portland plus the metro ring. Past that, send the request anyway and you'll get a straight yes or no instead of a guess.

The door

A spring snapped with a bang. Is the door safe?

No, and don't test it. The springs carry the door's weight; with one gone it's a few hundred pounds on a weakened system. Leave it down and let the crew release the tension.

The door came off its track. Should I force it?

Never. A crooked door under tension wants to finish moving, and pushing it is how a reset turns into a new door. Keep people and cars clear.

Opener hums, door doesn't move?

Pull the release and try the door by hand. Moves easy: the problem is inside the opener, usually the drive gear or belt. Won't move at all: the problem is the door itself.

Water comes in under the door when it rains?

That's the bottom seal or the slab threshold, and it's the cheapest fix in the trade. A seal swap or a threshold strip handles most of it.

The crews

Should I check the crew's license?

Yes, and it's a two-minute task. Ask the crew for their Oregon CCB number on the callback and look it up in the state's public contractor registry.

Do the trucks carry springs and parts?

The common hardware rides on the truck: springs, cables, rollers, opener parts. The crew asks enough beforehand to arrive with what your door takes.